A hosted contact center is a contact center that’s housed offsite by a third-party provider and accessed remotely. It eliminates the need to install on-premises hardware and software. Instead, you access key contact center tools and features through a secure cloud service.
In cooperation with AVAYA offers a managed call center service with a flexible solution provided to enterprises.
IP9 Technology managed call center allows enterprises to select only the pieces they need, get leading-edge call center functionality quickly without capital expense, and protect their investment over time.
This allows the customer to optimize the customer interface and manage agents.